No one’s perfect. I’m human, and I sometimes get it wrong (even though I do everything I can to not let that happen). If that happens, I’m the first to admit if I’ve made a mistake (and beat myself up over it for far too long). But I’m also not a mind reader. I’m not you. If you don’t let me know there’s a problem, I can’t fix it!

So, if things aren’t working with us, please let me know so I can learn and do better next time.