I’ll never charge you for any time working through things in these situations

  • clause 11.Fees – any time spent querying or negotiating my fees
  • clauses 6.Oh shit moments – give me a chance?7.How we’ll work out any problems (IF we have any. Big if!) and 8.And that gets you a rock-solid, happiness guarantee – any discussions about what needs to happen for you to be happy with my work
  • wrapping things up and handing you over to a new accountant (you firing me or me firing me)
  • quick phone calls and emails (up to 8 minutes each time)
  • anytime I tell you something’s free