I’ll never charge you for any time working through things in these situations
- clause 11.Fees – any time spent querying or negotiating my fees
- clauses 6.Oh shit moments – give me a chance?, 7.How we’ll work out any problems (IF we have any. Big if!) and 8.And that gets you a rock-solid, happiness guarantee – any discussions about what needs to happen for you to be happy with my work
- wrapping things up and handing you over to a new accountant (you firing me or me firing me)
- quick phone calls and emails (up to 8 minutes each time)
- anytime I tell you something’s free
